Emergency After Hours Maintenance

Emergency After Hours Maintenance

Should an emergency repair be required after hours, please call the on duty after hours property manager on 08 8373 1333.

If your call goes to message bank, please leave a detailed message including the emergency details, your name, the property address and a contact number. Your call will be returned by the on duty property manager, and they will instruct you on what will happen next.

It is always important to determine if a repair is an emergency or a general repair.

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:

• Water pipes have broken or burst

• Blocked or broken toilet (if a second toilet is not available)

• Serious roof leak or gas leak

• Dangerous electrical fault, dangerous power point, loose live wire etc

• Flooding, rainwater inundation inside the property, or serious flood damage

• Serious storm, fire or impact damage (i.e. impact by a motor vehicle)

• Failure or breakdown of the gas, electricity or water supply to the premises

• Failure or breakdown of an essential service or appliance on the premises for water or cooking

• Hot water service failure on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)

• Fault or damage that makes premises unsafe or insecure

• Fault likely to injure a person, cause damage or extreme inconvenience